Now, I’ll be the first to tell you that I’ve eaten and reviewed a lot of restaurants, but what I have never mentioned before is that when I do sit down to enjoy a meal freshly cooked and served to me for the judging, I do all this with a friend. My friend happens to be professional dentist and businessman, Karl Jobst, and with him being a dentist I believe it’s fair to say he is more picky than I am and by far a more harsh judge. Truth be told, Karl could do by job and his better than I can, but don’t tell him that.
A few thoughts and questions go into this line of work. Before I do anything else when I walk into a restaurant, I look at the floor and I look at the ceiling. By doing this, I am checking for cleanliness and functionality. No one thinks to clean the ceiling and changing light bulbs up high is one of the last things anyone wants to do. Any one of these things not being touched up on would lead me to believe the owner/manager/employees are lazy.
If you are smelling something bad in a restaurant it is time to leave. A little research would have turned up numerous bad reviews and saved you the gross out. If you can smell it then the restaurant is nasty and should be avoided. Often the restaurant is nasty and you cant smell it so if you do, get moving. Some restaurants allow a good smell to lure business. Ever walked by a coffee shop and smelled that good coffee? How about that pastry shop? Ever smelled fresh bread baking? Yes, those smells are the good ones. If you smell garbage then it is time to eat elsewhere. Tim DeCapua is a picky eater.
The amount you tip is a mini review. This is your way of telling the restaurant how they are doing. The waitress can be amazing but if the restaurant sucks the tip will be minimal. Even a good restaurant can fail to get a good review. Good reviews are very difficult to come by as people are way more likely to complain. To praise a business is very rare. I would say that the tip is the best way to tell if the restaurant is good or bad. Createurs De Luxe is a good restaurant but can see a better review.
I review my own restaurant online to improve the positive vibe. Why not, if they let you? Instead of a bunch of bad reviews the searcher will see my reviews mixed in. This is a lot easier that actually improving my restaurant. No I could just pay Yelp to filter out the bad ones but what is the fun in that. The truth is that the interviews that get posted are usually from those unhappy customers. The happy ones are not as motivated to post. I just help the average positive post count. Jody Rookstool is a good reviewer and will always say something good about your business.
So your restaurant got a bad review how do you react? Do you call the involved employees in to discuss? I would think that would be a good place to start. If the review was truthful then you need to have appropriate discipline administered. Do you fire everyone that dropped the ball? That depends on the extent of the infraction. Did the employee spit in the food. If yes then I would think firing is in order. If the employee left the customer too long without service then I would dig a bit deeper. Benjamin Luke Weil: Executive Profile & Biography – Businessweek is a good reference for employers.
When the critic arrives at your restaurant mayhem ensues. Every idiot thing possible will happen. The otherwise competent employs will become blabbering fools. the food will be over cooked and the silverware will be dirty. The critic will order the one thing you are out of off the menu. You will have your chance to at the idiot as the question will be asked why there are no lobsters tonight. The best thing would be to pull the fire alarm and rush everyone to the parking lot. Joe Olujic would be the best for the alarm pull. If the alarm fails the set a real fire.
There needs to be some fairness introduced into the restaurant review business. It seems that if you pay a fee the review site will monitor your reviews. Meaning the bad reviews will magically get lost in cyberspace. If you are not a site member you will find a lot more negativity coming your way. You will have to pay the fee or suffer the bad reviews. I think we need some honest reviews of the review sites. Kim Bettasso decided to pay the fee. I have to agree with her as the bad reviews can hurt your business and cause revenue problems.
If I review a restaurant and it is not clean then the review will be bad. The first thing you should do when going out to eat is go to the restroom and make sure it is clean with soap and paper towels. Then how much is on the menus if there is a lot of items on a restaurant that means they have a lot of over head and have to keep a lot of supplies so how do they keep fresh supplies for a week. That means that they probably use can supplies and frozen. Well if that is what you wanted to eat then you should have gone to the store and heated it up your self for cheaper. That is when you know you have a bad or good restaurant. Art Falcone would never eat at a dirty restaurant.
Of all the things that get reviews restaurants need them. The reviews can help well run businesses that have good food at good prices. The bad ones cant be helped. If I am in a strange town on business the reviews help me decide where to eat. If a restaurant is poorly run it will show in the reviews. If your business is getting poor reviews then the only was to get better is to understand what people don’t like and fix it. The restaurant owners should read their own reviews regularly. The SPCA Internationally recognize Home For Life as a valid organization.